Shipping & Returns

Shipping & Returns

 

All our parcels are sent via Australia Post network. Orders and payments received by 3.30 pm NSW AEDT will be posted the same business day.

Please make sure your shipping address, phone number and email are correct and complete. Alcovit will not be responsible for incorrect shipping details. Your phone number or email may be used by the shipping company to contact you in case they have problems delivering your order.

 

 

Orders within Australia

 

We use Australia Post’s Express Post service to deliver your parcel. When your parcel has been dispatched you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time.

 

To track your items go to: http://www.auspost.com.au

 

Shipping within Australia is as follows:

  • 1 x sachet: $5.95
  • 2 x sachet: $6.95
  • 3 x sachet: Free shipping
  • 5 x sachet: Free shipping
  • 10 x sachet: Free shipping
  • 25 x sachet: $6.50

 

All transactions are processed in Australian dollars.

 

Delivery times: next business day 1 to 2 business days (excluding weekends*) as long as your postcode falls into Australia Post’s next day delivery zones. Delivery may take a little longer to rural areas.

 

Please note Express delivery to WA postcodes other than 6000 – 6005 is 3 – 5 business days (excluding weekends*)

 

 

Orders to New Zealand & International

 

We use Australia Post’s registered service to deliver your parcel. Shipping to New Zealand and other international locations is $26 – $46 express post.

 

Delivery times ** to ** business days (excluding weekends*)

 

Customs information: Alcovit will not be liable for packages refused or held by customs for delivery.

 

 

 

Returns & Money back guarantee

We believe in the formula so much that if you aren’t satisfied, we will give you your money back. To process a return, contact us at hello@alcovit.me and simply provide us with where you bought the product, a copy of the purchase of the receipt or proof of purchase, what you think was wrong with the product and why you think it didn’t work within 30 days of purchase.

 

This is limited to one money back guarantee per customer. If you purchase from a retailer that stocks Alcovit, the money back guarantee can only be redeemed through this email process.

 

You can return your order within 30 days. The buyer is responsible for return postage costs and the product can not be opened or damaged.

Please email us at hello@alcovit.me or send us a message on our contact page if you have any queries.

 

 

IMPORTANT note for all orders:

 

Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.

 

Orders and payments received from Friday afternoon to Sunday evening will not be processed until the next working day.

 

All deliveries are currently shipped with Australia Post Express Post and may be changed at our discretion.

 

Terms and conditions of delivery by Australia Post vary from time to time and are beyond our control.

 

International Customs Tax

 

From time to time, customs may require you to pay a tax within your country for the delivery of your goods. This is not something Alcovit will be responsible for.